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Anime House Return Policy
At Anime House, we offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at eelllqq@outlook.com
. We will provide you with the return address once your return request is accepted. Please note that returns must be pre-approved—items sent back to us without first requesting a return will not be accepted. We do not provide return labels. If you have any questions about returns, feel free to contact us at eelllqq@outlook.com
.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
Notwithstanding the above, if goods are being shipped to the EU, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at eelllqq@outlook.com
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